RAXXO Studios
App Support
Support for every RAXXO Studios app on the App Store
Answers to what people ask most. If your question is not here, write to us. Every message is read and answered by the person who built the app.
THE APP WILL NOT OPEN, OR CLOSES ON LAUNCH
Restart the phone first, then reinstall from the App Store. If it still closes, email us the device model and the iOS version and we will answer with a fix or a build that carries one.
I BOUGHT SOMETHING AND DID NOT GET IT
Open the app's settings and choose Restore Purchases. That asks the App Store what your Apple Account owns and grants it again. Use the same Apple Account you bought with.
If it still does not appear, send us the purchase date and the receipt Apple emailed you.
I LOST MY PROGRESS
Progress lives on the device, not in an account, so deleting an app erases it and it cannot be recovered. Purchases made with real money can always be granted again with Restore Purchases. Anything earned by playing cannot.
HOW DO I DELETE MY DATA?
Delete the app. Everything it stored goes with it, at once. Our apps keep no server-side copy, so there is nothing else to request and no account to close.
DO THE APPS TRACK ME?
No. They collect nothing, they have no analytics and no advertising identifiers, and they work with the network switched off. Each app's privacy page says the same thing in the form Apple asks for.
THE MOTION OR FLASHING BOTHERS ME
Every app here honours the system Reduce Motion setting, and most carry their own switch as well, in settings under accessibility. Haptics have a separate switch.
I FOUND A BUG, OR I WANT A FEATURE
Write to us. This is a one-person studio, so your message reaches the person who wrote the code. Include what you expected and what happened instead.
PER-APP PAGES
Contact support
Include your device model, the app version shown in its settings screen, and what you were doing when it happened.