Information desk · FAQ
Questions, answered.
Products, the NIGHTMILE game, shipping, and who is behind this.
01 · Products
What happens after I buy a digital product?
The download link is in your order confirmation email, seconds after checkout. No account needed to buy, and the order still shows in your account under the same email if the mail ever goes missing. Personal licence, one user. By completing the purchase you consent to immediate delivery and waive the 14-day withdrawal right for this digital download, as EU digital content rules require.
I lost my download link
Sign in at your account with the email you ordered with and the download sits with the order. Links stay live for 90 days after purchase. After that, email help@raxxo.shop with the order number and I send a fresh one.
What digital products do you offer?
Apps, tools, Claude Code skills and templates. The digital products page has the current list. New ones land when they are ready.
Do I get free updates?
Yes. Every digital product includes updates. You hear about a new version inside the app or by email.
What platforms are supported?
Depends on the product. The desktop app runs on macOS 14 or later. Skills run wherever Claude Code runs. Each product page lists what it needs.
02 · NIGHTMILE
What is NIGHTMILE?
An endless one-thumb drift racer for iPhone. Portrait, offline, no ads and no accounts. It is on the NIGHTMILE page and free on the App Store.
Is NIGHTMILE free?
Yes. The whole game is free and there is no advertising in 1.0. Six optional one-off purchases exist for gems and two bundles, and none of them are required to play or to finish anything.
Do I need an account to play?
No, and it never asks. There is no account and no sign-up. Every run works in airplane mode, and your progress is stored on the phone rather than on a server.
03 · Shipping and merch
How does shipping work?
Printful prints and ships every physical product. Production takes 2 to 5 business days, then delivery runs 3 to 5 days in Germany, 5 to 10 in Europe, 7 to 15 in the USA and Canada, and 10 to 20 elsewhere. Shipping is calculated at checkout by weight and destination, before you pay. I ship to 40+ countries: the EU, the UK, Switzerland, Norway, the US, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Hong Kong, Israel and the UAE. Details on the shipping page.
Can I return merch?
Yes. Printed pieces carry the full statutory right of withdrawal: 14 days from delivery, no reason needed. Email help@raxxo.shop and I handle it, the printer never does. Damaged or defective, same address and I replace it. Full terms in the Widerrufsbelehrung.
04 · Company
Who is behind RAXXO Studios?
One designer in Berlin, close to twenty years into brand and product work. AI multiplies what I can ship in a day. Taste, direction and the standard stay mine.
Who is Lexxa?
The studio's AI brand ambassador. Rendered by AI, directed by me, openly disclosed. She appears next to RAXXO on @raxxo.official.
Can I use RAXXO images for my own content?
The RAXXO character and Lexxa are my intellectual property. Merch you bought is yours to wear. You cannot resell the artwork or use the characters for your own brand.
Still have questions?
Email help@raxxo.shop. I answer within one to three working days.